Tampa International Airport (TPA) has been ranked as the second-best large airport in the U.S. for customer satisfaction, according to the 2024 North America Airport Satisfaction Study. This annual study evaluates airports in categories based on passenger volume, with Tampa competing in the large airport category, which includes airports handling 10 to 32.9 million passengers annually.
The top spot went to John Wayne Airport in Orange County, California, with Kansas City International Airport rounding out the top three. TPA continues to shine for its commitment to enhancing the passenger experience, with plans for major growth on the horizon. The airport is gearing up for a multi-billion-dollar expansion, including the highly anticipated Airside D project, which promises to expand the range of routes and services offered.
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Tampa International Airport is a local treasure
Tampa International’s focus on local concessions, public art, and top-notch customer service makes it a beloved part of the city, with features like the Blue Express lanes for pick-up and drop-off adding to the convenience. The airport’s reputation for ease of travel and quality amenities has earned it a strong following among both locals and visitors.
The North America Airport Satisfaction Study, now in its 19th year, was redesigned for 2024. This year’s study collected 26,290 surveys from U.S. and Canadian residents who traveled through at least one North American airport between August 2023 and July 2024. It measures satisfaction across key areas including ease of travel, terminal facilities, airport staff, food and retail options, and arrival and departure experiences. Tampa’s strong performance reflects its dedication to providing a seamless and enjoyable airport experience.
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